Market Recent Development Significant investments by venture capital firms and mergers among key players reflect the market's competitive intensity. Major companies continue to expand their platform capabilities and geographic footprints. For example, RingCentral’s AI-powered analytics and Mitel’s customer experience platforms exemplify competitive differentiation through innovation. ... http://gitea.shiningon.top/tchnoAkshu/tech/wiki/Key+Drivers+and+Challenges+in+the+Cloud-Based+Contact+Center+Market+LandscapeHome.-